Return Policy

RETURN POLICY.

We accept returns for 15 days following a product’s delivery. New, unwashed, goods can be exchanged for equal or lesser value items in the online store. We dont cover damages caused by misuse, abuse, neglect, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear-and tear. No refunds will be granted. If you are unsatisfied with your order in any way, please contact us on: moonchildeurope@gmail.com.

We only provide refunds for returned products within Europe (the first 15 days). But for countries outside Europe, we are happy to exchange your item, as yet unused & new, for a replacement.

Products can be returned to: Maine (USA), Bilbao (Spain) or Bled (Slovenia).
You pay for the shipping back to us, and we provide Free Shipping back to you. But if you know a friend or family member that can buy it from you, that would be the easiest for both parts.

In case of returning a product, write the RA number on the outside of the parcel and please provide a note with the items you are exchanging for on the inside.

While we do our best, in some cases your country may impose a VAT (value added tax/ customs fee). We do not cover this, and your country may require you pay it to them.

PLEASE, CHECK THE SIZE CHART ON EVERY ITEM BEFORE ORDERING. SEND US A MESSAGE IF YOU´RE NOT SURE ABOUT YOUR SIZE AND WE WILL GLADLY HELP YOU OUT.